Shipping & Pick up's

Shipping

We strive to offer you the most cost effective and competitive shipping costs on all orders. If you have any questions or would like a shipping quotation before your purchase please contact us via email at  hello@sunrepublic.com.au

Our shipping costs are calculated at checkout and are based on your location and the weight and measurements of your desired item/s. 

Please note: We do not ship to PO Boxes or Parcel lockers

If you are in a remote location, or live in a regional or rural area, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email and invoiced with the shipping difference to be paid.

We ship using Australia Post and reputable Courier partners, with both 'Signature and Authority to Leave' parcels unless otherwise stated or arranged with you at time of order.

Couriers pick up from our factory every Tuesday and Friday

If your parcel is not able to be signed for or left in a secure safe location, it will be returned to the courier depot and rescheduled for delivery a second time. If your parcel is still unable to be delivered by the courier company, your parcel may be returned to us.

We will contact you to arrange for re-delivery and send you an invoice for the delivery fee.

If your order includes Pre-order items', the order will not be dispatched until all items are in stock, unless otherwise arranged

Orders are picked, inspected and packed ready for dispatch within 5-7 business days unless the item is available for pre-order which will be stated on the listing.

Please note during 'Sales and peak periods such as 'Christmas', due to an influx of orders, please allow an additional 3-4 business days for dispatch of orders.

Please note: Shipping on oversized large and bulky items, such as Floor Mirrors, Furniture, Rugs,Vessels and Pendants is charged separately after checkout, and/or is quoted before purchase upon requested.
The nature of these items due to size, weight and bulk of furniture, shipping charges are calculated individually based on your purchased item and delivery location.
An email will be sent separately with confirmed delivery / Freight shipping cost, once we have a confirmed price from our courier /shipping services

If you wish to have a shipping quoted on any furniture items before purchase, please don't hesitate to contact us, email us at hello@sunrepublic.com.au

Please note: Large floor Mirrors and Ceramic Vessels are considered Furniture and fall under the Furniture shipping category.

Australia wide Shipping

We offer Australia wide shipping

Free Shipping on purchases above $250.00  'Excludes Furniture, Floor Mirrors and Vessels' A Separate Invoice will be sent & is Payable on these items

 

COVID-19 Update: Due to the increased demand on delivery providers (reduced flights, lockdown restrictions, border closures etc) you may experience delivery delays. Our courier companies are working as fast as they can to get your parcels delivered

We recommend: keeping track of your parcel’s movements via the tracking page and tracking number sent to you. You can also get help and make direct inquiries about your delivery

Estimated delivery window

Sydney metropolitan- up to 5-7days

Melbourne metropolitan- up to 7-9 days

Brisbane metropolitan- up to 7-9 days

Adelaide metropolitan- up to 8-10 days

Hobart metropolitan- up to 9-12 days

Perth metropolitan- up to 9-12 days

Darwin metropolitan- up to 12-15 days

Please note- the above windows are estimates only, and there may be times when orders are delivered outside of these time frames. For remote, regional and rural areas, your order may take slightly longer

Shipping ETA's  are provided from the courier company.

International Shipping

Please message or email us at hello@sunrepublic.com.au to obtain a quote on International shipping.

International shipping is calculated based on your location, size and weight of your goods by our shipping carriers and can take anywhere from 10 working days to 3 weeks

Currency & Sales Tax

All prices on our website are listed in Australian dollars including GST

International orders may be subject to local import duties or taxes in their countries. These are not prepaid and are the buyers responsibility, by proceeding with purchase you agree to these terms. 

Pick Up's 
If you wish to collect your purchases, Select PICKUP at checkout,  and we will contact you once your order is ready to make arrangements

Pick up location is from our Factory Mortdale Sydney Australia
All orders are inspected and packed within 5-7 business days once payment has cleared. Once your order is ready, you will receive an email with pick up details for you to arrange to pick up your order. 
Sun Republic is a small family business and not all items are kept in our factory. Due to sizes and space required, some of our larger furniture pieces are pre-ordered pieces and /or may be ordered from our manufacturer once your order is placed with us, so please keep this in mind upon placing your order.

Please feel free to contact us hello@sunrepublic.com.au if you have any questions

Items Damaged or Lost in Transit

All Sun Republic items are 'Brand New' and are inspected and in tact before they are packaged and dispatched.

We have strict packaging requirements when we are packing your pieces and all care is taken when packaging our products for a safe journey to its new home.

We take every precaution to ensure that your item is shipped safely to you and packaged to ensure that any damage that may occur in transit is kept to a minimum, however, at times, damage can happen. 

** Always check your goods before signing with the courier! **
If your parcel was left at you premises, and upon opening your order you find your items damaged, take photographs and contact the courier company immediately.

If you receive a package that looks in poor condition with possible damage, please report it to the delivery person you are receiving the package from and take a photo of the condition of the package immediately, before they leave your house. Once it is signed for and or left at your home it is an acknowledgement that you have received the items in good condition!

Please take care when un-packaging your items. We are not responsible if you accidentally drop, cut, tear, break, damage your items or accidentally throw something away with the discarded packaging. (IE: hooks, screws or smaller delicate items such as key-rings or shells.

If you do find when you have received your parcel/item that is damaged in transit, you can raise a 'Damaged parcel claim' via your tracking number direct with the courier/freight company who delivered your parcel.

You can also email us at hello@sunrepublic.com.au with the following images, so we can raise a 'damaged parcel claim' on your behalf

1. Images of the damage to the item
2. Images of the packaging that the item arrived in 
3. Image of the shipping label

Once parcels leave us, they are in the hands of the courier company and we are 'not responsible' for the transit of products, and are not liable for delivery damage, breakages or lost parcels in transit

Claims can only be made within 24hours of you receiving and or signing for your item.

If the courier/freight company approves your claim, both parties (you, the customer, and us, the supplier) will be notified of the outcome, and a replacement may be sent or store credit applied