Shipping

SHIPPING TIMEFRAMES
Orders are picked, inspected and packed ready for dispatch within 5-7 business days, unless your order contains ‘pre-order’ items, in which case we will wait until the pre-order items are in stock and ship the complete order altogether. 


Due to our values of ethical and sustainable manufacturing, we aim to limit unnecessary consumption. Therefore, some of our pieces are only ordered from our suppliers once your order has been placed. This may result in additional handling and dispatch time frames. If you need your items quickly, please reach out to us via email at hello@sunrepublic.com.au to confirm that your desired items are available.


We ship using Australia Post and reputable Courier partners, 'Authority to Leave' parcels unless otherwise stated or arranged with you at time of order.
PEAK PERIODS: Due to the influx of orders during sales and peak periods, please allow an additional 3-4 business days for your dispatched.
 
Please note: We do not ship to PO Boxes or Parcel lockers
 
 
FURNITURE (LARGE & BULKY ITEMS)
Shipping on furniture, oversized large and bulky items is charged separately after checkout. Due to the difference in size, weight and shape of these pieces, shipping charges are calculated individually based on the item(s) and delivery location. 


We would be happy to provide you with a shipping quote before you make your purchase. To receive this quote, please email us at hello@sunrepublic.com.au


Shortly after you complete checkout, we will confirm the freight shipping cost and email you an invoice. Please note that prior to payment of this invoice, your order is considered unconfirmed. Shipping costs must be paid for the contract between you and Sun Republic to be complete.


Furniture includes floor mirrors, rugs, vessels, lighting/pendants, and all other ‘furniture’ such as tables, chairs, bed frames, storage pieces and any large or bulky décor. If you are unsure if an item will need to be shipped via our freight couriers (and therefore charged separately), please reach out to us at hello@sunrepublic.com.au
 
 
INTERNATIONAL SHIPPING
Our furniture collections are 'not available' for International shipping at this time. All smaller items and collections that can be shipped in a standard box or satchel are available for international shipping

International shipping is calculated based on your location, size and weight of your goods by our shipping carriers, and can take anywhere from 10 working days to 3 weeks. Please email us at hello@sunrepublic.com.au to obtain an International shipping quote.


Currency & Sales Tax
All prices on our website are listed in Australian dollars, including GST. International orders may be subject to local import duty & tax fees upon arrival in your country. These fees are not included in your shipping cost- you will be contacted and charged any additional fees by the courier.
 
 
PRE-ORDER ITEMS
Pre-order items may take anywhere between 8-12 weeks to ship. Please keep this in mind when making your purchase. If your order includes pre-order items, the order will not be dispatched until all items are in stock, unless otherwise arranged. You can arrange for the items to be sent separately by emailing us at hello@sunrepublic.com.au.
 
 
COSTS
We strive to offer you the most cost effective and competitive shipping costs on all orders.


Our shipping costs are calculated at checkout and are based on your location and the weight & measurements of your desired item/s. In some cases, you may be contacted to pay an additional shipping fee (see below).
If you are in a remote location, or live in a regional or rural area, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout - you will be contacted via email and invoiced with the shipping difference to be paid.


If your parcel is not able to be signed for or left in a secure safe location, it will be returned to the courier depot and rescheduled for delivery a second time. If your parcel is still unable to be delivered by the courier company, your parcel may be returned to us. In this case we will contact you to arrange for re-delivery and send you an invoice for the delivery fee.


If delivery of an order incurs additional shipping charges, we reserve the right to contact you to request the additional shipping fees before we process and ship out your order. If these additional fees are not paid, we will not ship out your order, and the order will be cancelled prior to dispatch. In this circumstance we will issue you a full refund, less any fees or charges we have incurred from payment institutes, such as credit card, Paypal or Afterpay fees.
 
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to advise you if this is the case. You may choose to have a store credit or a refund to the value of the unavailable product.
 
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions outlined throughout our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.

If you have any questions or would like a shipping quotation before your purchase, please contact us via email at hello@sunrepublic.com.au
 
CLICK & COLLECT
If you wish to collect your purchases from our warehouse, select PICKUP at checkout.


All orders are inspected and packed within 5-7 business days once payment has cleared. When your order is ready, you will receive an email with pick up details for you to arrange collection.
Sun Republic is a small family business and not all items are kept in our factory. Due to size and space requirements, some of our larger furniture pieces are pre-ordered pieces and/or may be ordered from our manufacturer once your order is placed with us. Please keep this in mind when placing your order.


Our factory is located in Mortdale, Sydney, Australia.
Note: If you wish to pick up your item from our factory, your order will need to be paid in full.
 
 
DAMAGED OR LOST IN TRANSIT
All Sun Republic items are carefully inspected before being packaged and dispatched. We have strict packaging requirements when we are packing your pieces, and all care is taken when packaging our products for a safe journey to its new home. Whilst we take every precaution to ensure that your item is packaged carefully, occasionally there may be damage incurred during transit.
Please note that once we hand your parcel over to our courier/freight partners, they are responsible for your item(s). Sun Republic is not liable for any damage or loss during transit.


If you receive a package that looks in poor condition with possible damage, please report it to the delivery person you are receiving the package from and take a photo of the condition of the package immediately, before they leave your house. Once it is signed for and/or left at your home, it is considered an acknowledgement by the courier company that you have received the items in acceptable condition.


If your parcel was left at your premises, and you open it to discover your items are damaged, take photographs and contact the courier company immediately.
In the case that you find your parcel/item has been damaged during transit, please raise a 'damaged parcel claim' through the courier/freight company who delivered your parcel, using your tracking number and any photographic evidence. Keep any packaging that the product arrived in, as this is often required by courier/freight companies as evidence. 


You can also email us at hello@sunrepublic.com.au within 24 hours of receipt of goods so that we can raise a 'damaged parcel claim' on your behalf. Please include the following details in your email:

  1. Images of the damage to the item
  2. Images of the packaging that the item arrived in
  3. Image of the shipping label
  4. Details of damage


If the courier/freight company approves your claim, both parties (you: the customer/receiver, and us: the supplier/sender) will be notified of the outcome. Depending on the result of this dispute, a replacement may be sent or a store credit applied. 
Moreover, please take care when unpacking your items, as any damage sustained by the customer is the customer’s responsibility.
 
COVID-19
Due to the increased demand on delivery providers (reduced flights, lockdown restrictions, border closures etc) you may experience delivery delays. Our courier companies are working as fast as they can to get your parcels delivered


We recommend keeping track of your parcel’s movements via the tracking page using tracking number sent to you in your shipping confirmation email. You can also contact the courier directly to make inquiries about your delivery.
Estimated delivery window
Sydney metropolitan- up to 5-7days
Melbourne metropolitan- up to 7-9 days
Brisbane metropolitan- up to 7-9 days
Adelaide metropolitan- up to 8-10 days 
Hobart metropolitan- up to 9-12 days
Perth metropolitan- up to 9-12 days
Darwin metropolitan- up to 12-15 days


Please note: the above windows are estimates only, and there may be times when orders are delivered outside of these time frames. For remote, regional and rural areas, your order may take slightly longer.
Shipping ETA's are provided by the courier company.