It is really important to us that you love your product as much as we do, and we are committed to ensuring your shopping experience with us is enjoyable, so you can rest assured and shop online at Sun Republic with confidence.
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated shipping carrier, the contract between you and us is complete and the sale contract is therefore concluded in New South Wales Australia.
If delivery of an order incurs additional shipping charges we reserve the right to contact you to request the additional shipping fees so we can process and ship out your order. If these additional fees are not covered we will not ship out your order, and cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue you a full refund less any fees or charges we have incurred from payment institutes ie Credit card, Paypal or afterpay fees
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to advise you if this is the case. You may choose to have a store credit or a refund to the value of the unavailable product.
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.
Sun Republic offers a great variety of payment methods for your convenience and easy shopping experience : Online we accept PayPal / Afterpay / Credit cards (Visa, Mastercard).
If you wish to pick up your item from our factory, your order will need to be paid in full.