Warranty: Sun Republic provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”).
(c) 3 years for outdoor furniture (residential use only); including synthetic weave, framework and welds but excluding outdoor fabrics
(a) Repairs to a product are made or attempted by a service provider other than one approved by Sun Republic
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is tampered with in any way.
Solid timber is a natural product and is responsive to changes in the environment. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are a natural phenomenon of timber, not a fault, and add character to the pieces. As our timber finishes are subject to everyday wear and tear, they cannot be warranted.
Sun Republic liability under this warranty is to replace, repair or provide a store credit or at its discretion a refund on any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.