Warranty: Sun Republic provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). 

Warranty period commences from the date of sale. The period of the Warranty will be:
(a) 1 year for indoor furniture (residential use only)
(c) 3 years for outdoor furniture (residential use only); including synthetic weave, framework and welds but excluding outdoor fabrics
This warranty does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight (indoor furniture), scratches, exposure to heaters and highly air-conditioned spaces, burns, or inappropriate use including being dragged or being stood on or use of inappropriate cleaning product.
In addition, this Warranty will not apply if:

(a) Repairs to a product are made or attempted by a service provider other than one approved by Sun Republic

(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.

(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.

(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.

(e) The product is tampered with in any way.

Solid timber is a natural product and is responsive to changes in the environment. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are a natural phenomenon of timber, not a fault, and add character to the pieces. As our timber finishes are subject to everyday wear and tear, they cannot be warranted. 

Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floor stock/ex-display, sale & clearance items, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.

Sun Republic liability under this warranty is to replace, repair or provide a store credit or at its discretion a refund on any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.
This Warranty is not transferable and does not cover products used for commercial purposes unless previously specified.
Warranty excludes any freight costs associated with the original or return of faulty goods and re-supply of replacement items.