Shipping policy
At Sun Republic, we’re passionate about creating a beautiful, seamless experience, from the moment you fall in love with a piece to the day it arrives in your home.
Because our collection ranges from small artisan homewares to handcrafted stone and timber furniture, our shipping process varies to ensure every item arrives safely and securely.
We offer Australia-wide delivery on all products.
How Your Order Reaches You
Every Sun Republic order is carefully prepared and dispatched using trusted courier partners to ensure your furniture and homewares arrive safely. Once your order has left our warehouse, tracking information will be provided so you can liaise directly with the courier. While we coordinate delivery, the carrier manages transit, so it’s important to ensure someone is available to receive your delivery.
Homewares Shipping
We offer Free Shipping Australia-wide on homeware orders over $350.
Orders under $350 attract a small flat-rate fee calculated at checkout.
$ 9.99 - Standard Domestic Metro Flat Rate Shipping Small Satchel/Carton
$13.99 - Standard Domestic Metro Flat Rate Shipping Small Satchel/Carton
$15.99 - Standard Domestic Metro Flat Rate Shipping Medium Satchel/Carton
$18.99 - Standard Domestic Metro Flat Rate Shipping Large Satchel/Carton
$22.99 - Standard Domestic Metro Flat Rate Shipping Extra Large Satchel/Carton
Additional Charges
These rates apply to standard metro deliveries. Additional surcharges and extended delivery times may apply for remote, regional, or rural areas, as calculated by the carrier
Exceptions:
Some larger homewares (floor pots, lighting, oversized décor) require specialized handling and may need a custom freight quote. We always confirm these costs before dispatch.
Furniture Delivery Options
Standard Delivery:
Delivery to your front door. This service does not include carrying items inside, placement, assembly, or removal of packaging. Customers are responsible for arranging assistance if required.
Premium White Glove Delivery:
Our recommended option for furniture. Includes delivery, placement inside your home, assembly if required, and removal of packaging. Please ensure clear access for delivery.
Oversized & Heavy Items:
Items weighing over 50kg or with difficult access may require your assistance. Please notify us in advance so we can organize the most suitable delivery method.
Customer Responsibilities
- Check the measurements of your ordered items and confirm they will fit.
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Ensure access to your property is clear.
Why Shipping Is Quoted Separately:
- Each piece differs in size, weight, and destination.
- We compare rates from multiple trusted freight partners to ensure the safest and fairest price.
- You pay exactly what the carrier charges — we never profit from shipping.
Dispatch Time-frames:
Homewares: All in-stock homewares are carefully picked, inspected, and packed within 2–4 business days.
Furniture: All in-stock furniture pieces are picked, inspected, and prepared for dispatch within 5–7 business days.
Peak Periods: During busy times such as sales or holiday periods, please allow an additional 2–5 business days for dispatch.
Pre-Order: Estimated production and delivery time-frame is 8-12 weeks. We will keep you updated throughout the process.
Made-to-Order Items: Estimated production and delivery time-frame is 20–24 weeks. We will keep you updated throughout the process.
Delivery Time-frames by State:
NSW: 2–4 Business Days
QLD: 3–5 Business Days
VIC: 3–5 Business Days
TAS: 5–7 Business Days
SA: 5–7 Business Days
NT: 10–14 Business Days
WA: 10–14 Business Days
Delivery may take longer to remote/regional areas or during peak periods.
Tracking & Updates
You will receive tracking information once your order has been dispatched. Please use this to communicate directly with the carrier regarding delivery times and availability.
Damaged in Transit / Delivery Delays
Although we inspect and carefully pack and prepare every order, occasional transit damage or delays may occur. If your item is damaged during delivery, please follow the steps below. Damaged items must be reported within 24 hours of receipt to be eligible for replacement or refund.
Courier Deliveries
If your order is delivered by a courier and arrives damaged:
- Clear photos of the shipping box, internal packaging, shipping label, and the damaged item
- A brief description of the damage
We will submit a claim to the courier on your behalf. Approval is at the courier’s discretion. Typical processing times are 10–21 days. Once approved:
- A replacement will be arranged if stock allows
- If unavailable, a refund will be processed
Important: Claims submitted after 24 hours may not be accepted by the courier.
Australia Post Deliveries
Australia Post requires the recipient to lodge damage claims directly. If your parcel arrives damaged:
- Do not discard anything. Keep the damaged item, box, and all packing materials.
- Take clear photos of the item, outer box, and internal packaging.
- Lodge the claim at a corporate Post Office (not a licensed outlet). Bring:
- Photo ID
- Proof of purchase (order confirmation or invoice)
- Proof of postage (tracking or dispatch info)
The Post Office will assess the parcel and determine the outcome. Once your claim is approved:
- A replacement will be arranged if stock allows
- If unavailable, a refund will be processed
Delivery Delays
Transit times may vary due to carrier schedules, weather, or peak periods. While we coordinate with couriers, once your order has left our warehouse, delivery timing is managed by the carrier. We recommend tracking your order and ensuring someone is available to receive it.
Questions about your delivery? Contact our team, and we’ll guide you every step of the way.