Terms & Conditions

Proceeding with purchase/s on our website, means you have read, understood, acknowledged and agreed to our 'Terms & Conditions' 
 
Website Term & Conditions: Please take the time to read these terms and conditions. By using Our Website, proceeding with an order/purchase and the services and information offered on Our Website, you are agreeing to these terms and conditions.
If you purchase products through our website, there will be additional terms and conditions relating to purchase. Please make sure you agree with our terms and conditions as stated on our website, which you are responsible to read prior to making your purchase.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, or where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions outlined throughout our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion. 

Definitions: 
Services means The purchase of any items, any customer service or communication you encounter. 
The Website means the website Sun Republic
We / Us etc means Sun Republic and any subsidiaries, affiliates, employees, officers, agents, suppliers, manufactures or assigns

Accuracy of content: We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice. 

Use: The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services. 
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Payment: Payment of an order indicates confirmation that you have read and agreed to our policies terms & conditions and the item/s listed on the order paperwork are true and correct as checked by you. Payment in full including shipping costs must be received before your order can be confirmed or dispatch of order. 

Pricing: Pricing is subject to change without notice.

All furniture, pre-orders, custom made & made to order items: Payment in full including freight/shipping costs is required to secure and confirm your order and commencement of work. It is the customers responsibility to ensure product purchases made by them including furniture, pre-orders, made to order and custom made pieces meet their requirements.

Furniture Shipping (Oversize, heavy & bulky items) - Shipping on all furniture, large oversized items such as pendants, mirrors, floor vessels, heavy and bulky items are charged 'separately after checkout', Due to the differences in size, weight and shape of these pieces. Shipping charges are calculated individually, based on the item(s) size, weight and delivery location by our freight logistic partners and the respective courier companies delivering the items.
After you complete your purchase at checkout, we will confirm the freight shipping cost and email you the shipping invoice for payment.
Shipping costs are non-refundable

Please note: We do not ship to PO Boxes or Parcel lockers
Free Shipping is applicable to order over $180. This offer does not apply to our large  / bulky furniture or fragile items (including pot & vessels) due to to their size, weight and fragility. 
For large, bulky, oversized and all furniture items, a shipping invoice will be provided after receiving your order, unless a quotation has been requested prior to purchase.
 
Warranty: Warranty period commences from the date of sale. The period of the Warranty will be:
(a) 1 year for indoor furniture (residential use only)
(c) 3 years for outdoor furniture (residential use only); including synthetic weave, framework and welds but excluding outdoor fabrics
This warranty does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight (indoor furniture), scratches, exposure to heaters and highly air-conditioned spaces, burns, or inappropriate use including being dragged or being stood on or use of inappropriate cleaning product. Solid timber is a natural product and is responsive to changes in the environment. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are a natural phenomenon of timber, not a fault, and add character to the pieces. As our timber finishes are subject to everyday wear and tear, they cannot be warranted. 

Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floor stock/ex-display, sale & clearance items, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.

Sun Republic liability under this warranty is to replace, repair or provide a store credit or refund (at its discretion) any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes unless previously specified. Warranty excludes any freight costs associated with the original or return of faulty goods and re-supply of replacement items.

Quoted lead times: Sun Republic quotes an estimated lead time once your order has been paid in full and confirmed, based on expected manufacturing and shipping times at time of purchase. These estimated time frames are given to Sun Republic by their artisans, manufactures, suppliers and shipping partners. Quoted lead times may change beyond our control, which may lead to a delay in your order being delivered. Deliveries can be delayed due to changes in shipping schedules, carrier delays, workforce shortages and material shortages.

Product care: Product care is essential for anyone who wants to keep their furniture in excellent condition. By reading our product care information you can learn more about caring for American oak, teak, and white cedar timber furniture, as well as tips for caring for fabric cushions. These guides provide valuable information on how to clean, maintain, and protect your furniture to ensure it lasts for many years to come. Whether you are a homeowner or a business owner, investing in the care of your furniture is a smart choice that can save you time and money in the long run.

Product disclaimer: Sun Republic products are manufactured from natural materials, recycled timbers and uses handmade processes in many of its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our products. Grain and colour variations in timber are not considered faults. As we use raw timbers including A Grade Teak, which has a high oil content, in some of our products, the leaching of natural oils may be present and can cause staining on items in contact with the timber. Sun Republic cannot be held responsible for damages incurred from the leaching of timber oils. Due to the handmade nature of some products, specifications in size, shape and finish may differ slightly from those stated or shown on our website or social media accounts. As every monitor displays different colour tones, the colour of pictures on our website and social media cannot be taken as a true colour indication of the actual products. Some products may appear to vary from website images. Sun Republic tries to provide the most accurate images and colouring possible, in some instances and due to the nature of natural products, colouring may differ from product to product and from picture to product.

Cancellation of order / Restocking fee: It is the customers responsibility before purchasing to have read and understand the order process, product description, product manufacturing fulfilment & delivery timeframes, shipping charges and relevant information about our products, payment and ordering as stated on our website. Please review your cart before checkout and ensure you have carefully read the product description, including shipping costs, manufacturing & delivery timeframes and 'Important Information' and reach out to us if you have any questions 'prior to purchase'. 
We do not accept cancellations, refunds or returns simply for a change of mind or making a wrong decision, forgetting to enter a discount or credit code and/or not reading the product description, time frames, shipping charges and information stated on our website. 
Sun Republic prides itself on our customer service and will do our utmost to work with our customers should you find yourself in a situation where you require to cancel your order for an unforeseen reason, we do appreciate that circumstances change, and are happy to discuss. If you have sent us a request to cancel your order after the checkout process and order placement/payment and we have accepted and approved your cancellation, your order will be cancelled and a store credit note will be processed less a cancellation, restocking and administration fee of 20%.
If Sun Republic agrees to cancel or refund an order a 20% restocking fee will be applied to any order that has been cancelled at the customer's request.
Shipping costs are non-refundable

Damaged Goods: All products should be inspected immediately upon arrival, and it is the customers responsibility to do so. If any item(s) are received with damages, please notify Sun Republic immediately (within 24hours) in order for us to assist you in resolving the situation. We will work with you to resolve any issues as quickly as possible, which may include us making a lost/damaged parcel claim on your behalf, insurance claims if applicable, offering to arrange repairs and in some circumstances replacement. Clear photographs and/or videos of the product and carton damages must support all damages that are reported. Any broken parts must be kept and may be asked to be returned together with original cartons. Damaged stock returned with missing parts or cartons will not be actioned until all parts and cartons have been returned.

Returns & Refunds: 
Non-returnable items: Bed linen, hand & body products, Gift cards, candles and dried/preserved flowers are not eligible for refund or exchange.
Sale items: Any items purchased on 'Sale/Clearance' or from our 'Ex Display' section are final and are not eligible for cancellation, return or refund, with no exceptions. Any Sale/Clearance cancellation or refund requests will be declined. Any Sale/Clearance or Ex-display returned to us will be refused upon delivery.
Furniture: Furniture purchases are final and cannot be cancelled or refunded.

Faulty Items: Please check goods upon receipt and advise us immediately (within 24 hours) in writing of receiving, of the fault, incorrect or defect by emailing us a photo and details of the apparent product fault together with photos of packaging to hello@sunrepublic.com.au
If the item is deemed faulty we will cover the shipping cost back to us and a replacement will be sent.
Please note that we cannot guarantee an identical replacement, as all products are unique. If the exact product is no longer in stock, a credit note will be given. 
 
Passwords and logins: You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.
 
Indemnification for loss or damage: You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website, products or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights: We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:
hello@sunrepublic.com.au

Trademarks: The trademarks and logos contained on this Website are trademarks of Sun Republic. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites: This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 
You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability: Statements made are by way of general comment and information only and you should satisfy yourself as to their accuracy. Our Services and products are provided as described on our website with warranties stated. Some products are without warranty with the exception of any warranties provided by law. We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection: Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. 

Confidentiality: All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Sydney Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Sydney.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Copyright © 2023 Sun Republic

www.sunrepublic.com.au