Shipping & Delivery

Sun Republic offers Australia Wide shipping on all collections.

Free Shipping is applicable to orders over $180. * This offer however does not apply to Furniture, Concrete Collections, Large/Bulky items such as Oversized Pendants, Floor Pots & Vessels, due to their size, weight fragility, care and handling required to freight *.

A separate invoice for shipping to your location will be provided after checkout on all Furniture, Concrete Collections, Pendants, Large, Oversized and Fragile pieces, unless you have contacted us prior to you purchase for a shipping quotation. 

Remote, Regional & Rural Locations: Additional surcharges and delivery time frames may apply if you are in a remote location, or live in a regional or rural area. In this instance you will be contacted via email and invoiced with the additional shipping charges to be paid before your items are dispatched. This surcharge is calculated by our freight logistic partners and is not calculated at checkout.

Understanding Lead Times

In stock, ready to ship: At time of your order, if your item is in stock, once your order has been placed and paid for, including your shipping payment, it will be processed by our team and prepared for dispatch within our normal time frames.

We generally dispatch orders as a 'whole order', unless otherwise arranged.

If you have purchased 'In stock items and pre-ordered, made to order or Furniture pieces, your order will be held until all items are in stock and available. 

Please note if you arrange for your order to be split into separate deliveries, additional delivery charges will apply. 

Once your order is ready for dispatch and awaiting pickup by our courier partners, you will receive an email with your shipping details and tracking number. 

We endeavour to inspect, pick and pack all items ready for dispatch within 2-3 business days, unless your order contains pre-ordered, custom or made-to-order pieces. 

As a small business, we largely work to a pre-order model on our furniture collections to ensure our footprint is as light as possible when it comes to our manufacturing, warehousing and shipping.

We do not hold every piece, colour, size and variation of furniture in direct stock in our warehouse. In most cases furniture pieces are pre-ordered items. Pre-Order meaning we do not hold stock. Furniture pieces take between 8-12 weeks. 

Product availability lead times are listed in the individual product listing. As designs very often sell out prior to arriving into our warehouse, we do recommend you consider making your purchase as soon as possible to avoid delays.

Available to pre-order: If your item is available to pre-order this means it is currently out of stock, and will be dispatched to you once new stock arrives. Once your item has arrived your order will be processed by our team ready for dispatch.

Delivery times vary depending on your location.

Estimated delivery window

  • Metro areas: 3 to 7 business days after dispatch
  • WA, SA, NT, TAS, Rural and Regional areas: 9 - 15 business days after dispatch

Please note these timeframes are estimates and are to be used only as a guide.

We recommend keeping track of your parcel’s movements via the tracking page using the tracking number sent to you in your shipping confirmation email. You can also contact the courier directly to make inquiries about your delivery.

We do not ship to PO Boxes or Parcel Lockers.

Peak Periods: Due to the influx of orders during sales and peak periods, please allow an additional 4-5 business days for your order to be dispatched.

International Shipping: Our furniture collections are 'not available' for International shipping at this time. 

All smaller items and collections that can be shipped in a standard box or satchel are available for international shipping. 

If you would like an International shipping quotation before you place your order, please email us for a quotation.

To obtain the most cost-effective shipping costs for your order, shipping prices are obtained and quoted per order by our courier provider, calculated based on your location, size & weight of the purchased item/s. 

After you have completed your purchase at checkout, we will confirm the freight shipping cost with our courier partners and email you the shipping invoice for payment.

Who we use: We ship via Australia Post and safe drop with reputable Courier & Freight logistic partners with ATL and signature.

If your parcel is not able to be left in a secure safe location and or can not be signed for, it will be returned to the courier depot and rescheduled for delivery a second time. If your parcel is still unable to be delivered by the courier company after three attempts, your parcel may be returned to us. In this case we will contact you to arrange for re-delivery and send you an invoice for the secondary delivery fee.

Damaged / Lost in Transit - All Sun Republic items are carefully inspected  before being packaged for dispatched. We have stringent packaging requirements in place when we are packing your pieces, and all care is taken when packaging our products for a safe journey to its new home. Whilst we take every precaution to ensure that your item is packaged carefully, occasionally there may be damage incurred during transit.

Please note that once we hand your parcel over to courier/freight partners, they are responsible for your item(s). Sun Republic is not liable for any damage or loss during transit.

If you receive a package that looks in poor condition where possible damage may have occurred during transit, please do not accept the item. Request to open and inspect the item before accepting.

If you are unable to do this and the package looks in poor condition with possible damage, please report it to the delivery person you are receiving the package from and take a photo of the condition of the package immediately, before they leave your house.

Once it is accepted or left at your home in a safe place, it is considered an acknowledgement by the courier company that you have received the items in acceptable condition.

If your parcel was left at your premises, and you open it to discover your items are damaged, take photographs and contact the courier company immediately.
In the case that you find your parcel/item has been damaged during transit, you can raise a 'damaged parcel claim' with the courier/freight company who delivered your parcel, using your tracking number and any photographic evidence. Keep any packaging that the product arrived in, as this is often required by courier/freight companies as evidence. 

You can also email us at hello@sunrepublic.com.au within 24 hours of receipt of goods so that we can raise a 'damaged parcel claim' on your behalf. Please include the details in your email:

- Images of the package, including the shipping label

- Images of the damaged item

- Details of the damaged item

If the courier/freight company approves your claim, both parties (you: the customer/receiver, and us: the supplier/sender) will be notified of the outcome. Depending on the result of this dispute/claim, a replacement may be sent, a repair may be offered or a store credit applied.
Moreover, please take care when unpacking your items, as any damage sustained by the customer is the customer’s responsibility.