Shipping & Handling

Shipping & Handling

At Sun Republic, we aim to make receiving your order as simple and convenient as possible. While we strive to provide an exceptional shopping experience, it's important to understand that shipping costs are a separate component and not included in product prices. Unfortunately, we cannot control or absorb these costs, Here’s what you need to know about our shipping and delivery process:

Australia Wide Shipping We offer Australia-wide shipping on all collections to ensure our products reach customers across the country.

Free Shipping Enjoy free shipping on homeware orders over $200. Please note that this offer excludes furniture, fragile items such as vessels, and oversized bulky items like pendants and framed art due to their size, weight, fragility, and handling requirements during shipping.

Shipping Costs Flat Rate Shipping is available for parcels to standard domestic metro areas:

  • $9.95 for orders up to $35
  • $12.95 for orders between $35 - $65
  • $16.95 for orders between $65 and $200

Direct Payment to Carriers: Shipping costs are paid directly to the shipping carrier for their service. These costs are independent of the product price and cover the logistics of delivering your order safely and efficiently to your doorstep.

Non-Refundable Nature: Once paid to the shipping carrier, these fees are non-refundable. This means we cannot reclaim these costs, even if an order is returned or cancelled.

Separate from Product Pricing: Shipping charges are not part of the product's purchase price. They are an additional cost that covers the transportation of goods from our warehouse to your location.

Uncontrollable Variables: Factors such as distance, shipping speed, package weight, size and carrier pricing policies influence shipping costs. These variables are beyond our control, and we aim to offer you the best possible rates based on these factors.

Fragile Shipping: Fragile items such as vessels, vases, and glassware are carefully packaged separately to ensure their protection during transit. Unfortunately, combined postage is unavailable for fragile items, and they are packed and charged separately. Our fragile shipping service includes transit protection insurance to safeguard your items.

Additional Charges Customers in WA, FNQ, NT, remote, regional, or rural areas may incur additional surcharges and extended delivery timeframes. You will be contacted via email and invoiced for any additional shipping charges before dispatch.

Separate Shipping Invoice For furniture, pendants, vessels, and oversized pieces, a separate shipping invoice will be provided after checkout. Our team compares various freight options to ensure competitive pricing. Contact us for a shipping quotation before purchasing.

Dispatch Once your order is ready for dispatch, you will receive an email with your shipping details. For homewares and decor orders sent via Australia Post or standard courier, you will be provided with a tracking number so you can easily monitor the progress of your parcel. However, please note that furniture orders are generally dispatched via specialist freight logistic companies or furniture removal specialists and do not have tracking numbers available.

Delivery Process All parcels, including homewares and decor, are delivered with Authority to Leave (ATL) unless otherwise specified. However, in some instances, ATL may not be possible. If delivery is unsuccessful, the parcel will be returned to the depot for re-delivery. For furniture orders, delivery processes may vary depending on the item, and signatures may be required upon receipt.

Understanding Lead Times

  • In Stock Items: Typically dispatched within 1-3 business days.
  • Pre-Ordered Furniture: As a small business, we primarily work on a pre-order model for furniture collections to minimize our ​footprint on manufacturing & warehousing. We do not hold every piece & variation of furniture in direct stock. Furniture pieces take between 8-12 weeks for delivery. Lead times for product availability are specified in individual product listings.
  • Pre-Order Processing: Orders containing both in-stock items and pre-ordered pieces may be held until all items are available. If you require splitting orders into separate deliveries additional delivery charges will apply. 

Estimated Delivery Times

  • Metro Areas: 3 to 7 business days after dispatch.
  • WA, SA, NT, TAS, Rural, and Regional Areas: 9 to 15 business days after dispatch. Please note that these timeframes are estimates and may vary.
  • Peak Periods: During sales and peak periods, please allow an additional 4-5 business days for dispatch.

International Shipping While our furniture collections are not available for international shipping, smaller items and collections can be shipped internationally. Contact us for a shipping quotation before placing your order.

Who We Use We ship via Australia Post and reputable courier and freight logistic partners with Authority to Leave (ATL) and signature.

Damaged/Lost in Transit While we take every precaution to ensure safe packaging, occasionally damage may occur during transit. Please inspect your parcel upon receipt, and if any damage is observed, report it to the delivery person immediately and contact us within 24 hours with relevant images and details.