Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

We’ve compiled answers to some of the most common questions to help guide you through your Sun Republic shopping experience.

Do you have a store to view products in person?

No, we are an online eCommerce store, however we do welcome local customers by appointment to our factory studio.

  • Our studio showcases soft furnishings, décor, and lifestyle items, but furniture is not on display.
  • Most furniture is pre-order or made-to-order and is dispatched from our sister warehouse in Queensland.
  • Furniture cannot be collected from our Sydney studio.

📍 Studio Details:
3/136 Taren Point Road, Taren Point NSW 2229
📞 0409 411 914 | hello@sunrepublic.com.au

Visits: By appointment only

Do your cushions come complete with inserts?

Some cushions come complete with inserts, while others are covers only.
Please check each individual product listing for specific details. Cushion inserts can also be purchased separately.

What are your shipping details?

Homewares:

  • Free shipping on Homeware orders only over $300 within Australia.
  • Flat-rate metro shipping applies for smaller items.

Furniture, lighting & oversized items:

  • Shipping is calculated separately and invoiced after checkout.
  • Shipping fees are based on size, weight, location, and delivery method.
  • We offer Standard Delivery (curbside) and White Glove Delivery (in-home placement, assembly, and rubbish removal).
  • Furniture shipping cannot be tracked online; the driver will contact you directly.
  • We can provide a shipping quote before purchase — just reach out to

International Shipping:

  • Furniture and bulky items are not available internationally.
  • Soft furnishings and homewares can be shipped internationally — contact us for a quote.

How long will my order take?

Homewares (in-stock): 1–3 business days (may extend 2–3 days during peak periods).
Pre-order furniture: Typically 8–12 weeks.
Made-to-order/custom pieces: Up to 16-20 weeks.

Lead times are estimates only and may vary depending on production or shipping delays beyond our control.

Can I cancel my order?

Pre-orders, made-to-order, and furniture purchases are final sale and cannot be cancelled or refunded.

In-stock homewares can only be returned if they meet our returns policy conditions.

Can I track my order?

Homewares: A tracking number will be provided via Australia Post or courier once dispatched.

Furniture: Shipped via specialist freight; the driver will contact you directly to schedule delivery.

Do you offer trade discounts?

Yes! We offer a modest trade discounts for industry professionals, stylists, and interior designers, along with discounted furniture packages.

Contact us at hello@sunrepublic.com to discuss eligibility.

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What payment methods do you accept?

We accept a variety of payment options including:

  • Credit Cards, Visa, MasterCard, Amex
  • AfterPay
  • PayPal
  • EFTPOS and others

What is AfterPay?

AfterPay allows you to buy now, pay later in four equal, interest-free installments.
For full terms and conditions, visit the AfterPay website.

When do you have sales or promotions?

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