FAQ's
Here are some frequently asked questions to help guide you through your Sun Republic shopping experience:
Order Processing Time We aim to process and prepare all orders for dispatch within 1-3 business days, excluding furniture or made-to-order pieces. During peak periods, please allow an additional 2-3 business days for dispatch.
Furniture Production Time Furniture pieces are typically pre-ordered items and may take up to 8-12 weeks for delivery. In-stock items will be dispatched within normal time frames.
Shipping Costs We offer free shipping on homeware orders over $200, excluding furniture and oversized items. Flat-rate shipping fees apply to metro areas, with additional charges for remote or regional locations.
International Shipping Yes, we do offer international shipping on some collections. Contact us for a shipping quotation before placing your order.
Tracking Your Order Once your order is ready for dispatch, you will receive an email with your shipping details. For homewares and decor orders sent via Australia Post or standard courier, you will be provided with a tracking number so you can easily monitor the progress of your parcel. However, please note that furniture orders are generally dispatched via specialist freight logistic companies or furniture removal specialists and do not have tracking numbers available.
Delivery Process All parcels, including homewares and decor, are delivered with Authority to Leave (ATL) unless otherwise specified. However, in some instances, ATL may not be possible. If delivery is unsuccessful, the parcel will be returned to the depot for re-delivery. For furniture orders, delivery processes may vary depending on the item, and signatures may be required upon receipt.
Payment Methods We accept various payment methods including Visa, MasterCard, AfterPay, PayPal, and more.
Physical Store Location While we currently operate predominantly online, we are renovating our NSW factory to include a small studio showroom for local clients.
Cushion Inserts Some cushion covers come with inserts, while others do not. Check the product listing for details.
Stock Availability While we stock most items in our factory for immediate dispatch, not every variation is available. Furniture pieces are often pre-ordered items.
Refunds and Returns We accept returns for faulty or damaged items within a reasonable timeframe. Unfortunately, we do not offer cancellations, refunds, or exchanges for change of mind or on furniture collection and made-to-order pieces.
If you have any other questions or need further assistance, please don't hesitate to contact us.