FAQ's

Do you have a physical store location?

No, Sun Republic is an online store only.

What payment methods do you have? 

Sun Republic offers a great variety of payment methods: We understand that everyone has a budget to work within and a preferred way to pay. Which is why we have a range of options to suit your wallet, including buy now pay later solutions that allow you to spread the costs.

We accept the following payment methods; Visa, MasterCard, Afterpay, Shop Pay, Apple Pay, Google Pay, PayPal, Tribe Points, Store Credit and Gift Cards and credit cards 

Does my cushion cover come with an insert?

We sell both. Some cushions come complete with inserts and some do not. It will be stated in the product listing description if the cushion comes with or without an insert. 

I’ve changed my mind, can I get a refund?

Unfortunately, Sun Republic do not offer cancellations, refunds or exchanges for change of mind.

What if I am not home when my delivery arrives?

All parcels are delivered by reputable courier and shipping agents with ATL.(Authority to leave)

If for any reason our shipping partners are not able to successfully deliver or leave your parcel in a secure place, your parcel will be returned to depot for re-delivery another day. If after 3 unsuccessful attempt's to deliver your parcel, your parcel will be returned to us. 
Sun Republic reserves the right to charge you for any additional costs incurred, if we are to re-send you parcel again..
 
How long will my furniture piece take to be made?

We value quality and individual craftsmanship over mass production and as a small business, we work largely to a pre-order model on our furniture collections to ensure our footprint is as light as possible when it comes to our manufacturing, warehousing and shipping.

We do stock a limited number of furniture pieces in our factory, however we do not hold every piece, colour, size and variation of furniture in our warehouse. In most cases furniture pieces are pre-ordered items. If the item is in stock at time of your order, it will be dispatched within our normal time frames, in most cases it will be a pre-ordered item and can take up to 8-12 weeks.

How much does shipping cost?

Sun Republic offers Australia Wide shipping on all collections.

Free Shipping is applicable to orders over $180. * This offer however does not apply to Furniture, Concrete Collections, Large/Bulky items such as Oversized Pendants, Mirrors, Floor Pots & Vessels, due to their size, weight fragility, care and handling required to freight *.

A separate invoice for shipping to your location will be provided after checkout on all Furniture, Concrete Collections, Pendants, Large, Oversized and Fragile pieces