Frequently Asked Questions (FAQ)
We’ve compiled a list of frequently asked questions to help guide you through your Sun Republic shopping experience:
Do you have a store to view products in person?
No, we’re an online retail store, however we do have a small studio where you can view and purchase soft furnishings and home decor items. Please note, we don't have furniture on display.
Does my cushion come complete with insert?
Some cushions come complete with insert, while others do not. We sell both! Complete cushion and cushion cover only. Please check the individual product listing for specific details. Cushion inserts can be purchased separately.
What are your shipping details?
We offer Free shipping on homeware orders over $250. Flat-rate metro shipping. All Furniture and oversized items will get a separate shipping invoice after checkout.
Do you ship Internationally?
We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime if find something you like and are outside of Australia, please contact us via email at hello@sunrepublic.com.au to discuss shipping options and availability.
Whilst Furniture and larger bulky items are Not available for International shipping, we can most certainly ship soft furnishings and homewares Internationally.
We are happy to provide you with a quote.
Do you offer trade discount?
We offer a modest trade discount for industry professionals, Stylists and Interior designers, along with discount furniture packages. Please reach out hello@sunrepublic.com.au to discuss.
How long will my order take?
We aim to process and prepare orders ready for dispatch within 1-3 business days, excluding furniture or made-to-order pieces. During peak times, please allow an extra 2-3 business days.
What is the furniture pre-order production time?
Most furniture pieces are pre-order and typically take between 10-12 weeks, with some made-to-order items requiring up to 16 weeks for delivery. In-stock items will be dispatched within standard timeframes.
Can I track my order?
Yes! Once your order is dispatched, we’ll send you an email with the shipping details. Homewares will include a tracking number via Australia Post or courier. Furniture orders are shipped by specialist freight companies without tracking, but the driver will contact you directly for delivery.
What payment methods do you have?
We accept a variety of payment methods, including:
- Visa
- MasterCard
- AfterPay
- PayPal
- And more
What is Afterpay?
Afterpay is a third party payment option that enables you to purchase items now and pay for them later, through four equal and interest free instalments.
For more information and to read the full terms and conditions, please visit the Afterpay website.
When do you have sales?
We recommend you follow us on Instagram @sun.republic.aus or subscribe to our email to receive information about our sales and promotions.