Terms of Service

Terms of Service

By accessing and purchasing from Sun Republic, you agree to the following Terms & Conditions. Please review them carefully before proceeding with your order.

1. General Use

  • Your use of this website must comply with all laws and must not be unlawful, defamatory, or inappropriate.
  • We reserve the right to update these terms at any time without prior notice.

2. Product Availability & Descriptions

  • Many of our products are handcrafted and made-to-order, resulting in natural variations in size, colour, and texture. These are not faults but a reflection of artisan craftsmanship.
  • Timber and natural materials may age and change over time—this is a normal characteristic and not covered under warranty.

3. Orders & Payment

  • Full payment is required to secure your order, including applicable shipping fees and taxes.
  • Prices are in AUD and are subject to change without notice.

Furniture & Custom Orders

  • Pre-orders and made-to-order furniture are final sale and cannot be cancelled or refunded once placed.
  • Lead times for pre-orders: 10-12 weeks | Custom-made: 16-18 weeks. Delays beyond our control may occur.
  • By placing a custom furniture order, you acknowledge and accept production times, natural variations, and our no-cancellation policy.

4. Shipping & Delivery

  • Shipping costs are separate from product prices and paid directly to third-party freight providers. These fees are non-refundable once paid.
  • Furniture & oversized items require a separate shipping invoice after checkout (unless quoted prior to purchase).

Delivery Options

  • Standard Delivery: Delivered to your front door/curbside only. Assistance may be required. If stairs, lifts, or restricted access applies, extra fees will incur.
  • White Glove Delivery: Includes in-home placement, assembly, and packaging removal (available upon request).

Important Delivery Notes

  • Some furniture may arrive on a pallet for protection—please arrange help for unpacking and moving.
  • Ensure your item fits through doorways, stairwells, lifts, or corridors before purchasing. Refunds or exchanges are not accepted if an item does not fit.
  • Concrete furniture is shipped in wooden crates—you are responsible for uncrating and moving your item upon delivery,unless white glove service has been booked and paid for.

Estimated Delivery Timeframes

  • Metro Areas: 3-7 business days after dispatch
  • Rural & Regional Areas: 9-15 business days after dispatch
  • Pre-Orders: 10-12 weeks | Custom Orders: 16-18 weeks

Delays may occur due to shipping logistics beyond our control.

5. Returns & Cancellations

Non-Returnable Items

We do not accept returns, exchanges, or cancellations for:

  • Furniture, pre-orders, made-to-order & custom pieces
  • Sale/clearance items & floor stock
  • One-of-a-kind artisan pieces
  • Candles, dried flowers, bed linens, and personal care products

Faulty or Damaged Items

  • Inspect items upon delivery and report any damages within 24 hours to hello@sunrepublic.com.au with photos.
  • If deemed faulty, we will offer a repair, replacement, or store credit (refunds are only applicable if a replacement is unavailable).

Returns (Non-Commercial Customers Only)

  • Eligible for return within 7 days of delivery (excluding custom, made-to-order, or sale items).
  • Item must be in original packaging and unused.
  • A 20% restocking fee applies, and shipping fees are non-refundable.

6. Warranty & Product Care

  • 1-year warranty: Indoor furniture (residential use only)
  • 3-year warranty: Outdoor furniture (excluding fabrics)
  • Warranty does not cover misuse, natural material changes, or wear and tear.
  • Products made in Indonesia & India (e.g., Desa Collection, Lokoa Chairs, Pantai Concrete Collection) are not covered under warranty.

Handmade & Natural Materials Disclaimer

  • Many of our items are handcrafted, meaning variations in colour, finish, timber grain, and texture are expected. These are not considered faults.
  • Timber may expand, contract, or develop cracks over time—this is a natural characteristic, not a defect.

7. Intellectual Property & Liability

  • All website content is owned by Sun Republic and may not be copied or reproduced without permission.
  • We are not liable for damages arising from website use, order delays, or third-party services.

8. Governing Law & Contact Information

These terms are governed by the laws of Sydney, Australia. Any disputes will be resolved in Sydney courts.

For any inquiries, please contact us at hello@sunrepublic.com.au.

Acknowledgment & Agreement

By ticking the box at checkout, you confirm that you have read, understood, and agreed to these Terms & Conditions, including shipping, returns, and warranty policies.