Returns & Cancellation Policy

Sun Republic Returns & Cancellation Policy

At Sun Republic, we take pride in offering high-quality, handcrafted furniture and home décor. As a small business committed to sustainability and craftsmanship, we encourage thoughtful shopping to ensure a smooth purchasing experience. Please review our policies carefully before placing an order. 

Before You Buy

We kindly ask all customers to review product descriptions, dimensions, lead times, and shipping costs before making a purchase. Our collections feature handcrafted and natural materials, meaning each item may have slight variations in texture, colour, or finish—these are not considered faults but part of the product’s unique character.

We do not accept returns, exchanges, or cancellations for:

  • Change of mind or incorrect choice
  • Failure to review product details, timelines, or shipping costs
  • Forgotten discount codes
  • Incorrect measurements (please double-check your space before ordering)

If you have any questions or need assistance before purchasing, we’re happy to help—just reach out!

Cancellations Policy

Once an order is placed, it cannot be canceled, as many of our products are made-to-order. Please ensure all details are correct before finalizing your purchase.

Receiving & Inspecting Your Order

Please inspect your order upon delivery. If your item arrives damaged or faulty, you must notify us in writing within 24 hours at hello@sunrepublic.com.au with clear photos of the issue. We cannot accept responsibility for damages reported outside this time frame.

Faulty or Damaged Items

All items are inspected before dispatch, however if you believe you have received a faulty product:

  1. Contact us in writing within 24 hours with a description and photos.
  2. If required, we may request the item be returned for further assessment (we will cover the shipping cost).
  3. If deemed faulty, a replacement will be provided. If a replacement is unavailable, store credit or a refund may be issued, (minus shipping costs and applicable fees).

Refunds are only available for items confirmed and deemed as faulty.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Furniture
  • Sale/clearance items & floor stock
  • Pre-orders, custom, and made-to-order products
  • One-of-a-kind artisan pieces
  • Candles, dried flowers, bed linens, and hand/body products
  • Gift cards

Returns for Homewares (Excluding Furniture)

For small homeware items (excluding clearance, custom-made, and artisan pieces), returns are accepted within 7 days of purchase under these conditions:

  • Item must be in original packaging/boxes, unused, and in original re-saleable condition.
  • Return shipping is the customer’s responsibility.
  • Once received and inspected, you will be issued a refund, store credit, or gift card (minus shipping costs and applicable fees).

Returns can be sent to:
Sun Republic, 3/136 Taren Point Road, Taren Point NSW 2229.

Furniture 7-Day Return Policy

For non-commercial/trade purchases of furniture bought online or in-store, we offer a 7-day return policy (excluding sale, custom, or made-to-order items).

Eligibility:

  • Return request must be submitted in writing within 7 days of receiving the item.
  • The item must be unused, undamaged, and in original packaging/boxes.
  • If the original packaging is missing or damaged, the return will not be accepted.

How to Request a Return:

  1. Email hello@sunrepublic.com.au with your order number, photos, and reason for return.
  2. Sun Republic will arrange the collection.
  3. The customer is responsible for securely packaging the item for transit.

Important Notes:

  • Items returned with insufficient packaging that result in damage will not be refunded.
  • A $150 futile pick-up fee applies if collection cannot be completed.
  • Refunds are processed within 10 business days of receiving the returned item in resalable condition.
  • Shipping fees (both initial and return) are non-refundable.

Refunds & Store Credits

  • Refunds are processed back to the original payment method within 10 business days (excluding shipping costs and applicable fees).
  • Store credits and gift cards are valid for 12 months and can be used for future purchases (excluding shipping fees).

Shipping Costs Are Non-Refundable

Shipping fees are paid directly to third-party carriers and cannot be reclaimed. Any refunds or store credits apply to the product price only and exclude shipping and handling fees. 

Restocking Fee

A 20% restocking fee applies to all approved returns. This covers payment processing, quality checks, repackaging, and administrative costs.

For any further questions, feel free to reach out to our friendly team at hello@sunrepublic.com.au.

Thank you for supporting our small business!