Cancellations + Refunds + Returns

Cancellations, Refunds, and Returns

At Sun Republic, we prioritize transparency and aim to provide you with the best shopping experience. Please review the following information regarding cancellations, refunds, and returns before making a purchase:

Pre-Purchase Consideration Before placing your order, ensure you've thoroughly read the product description and information provided on our website. Contact us with any questions or concerns you may have. We value quality and individual craftsmanship, primarily operating on a pre-order model for furniture collections to minimize our environmental impact.

Responsibility of the Customer It's the customer's responsibility to understand our order process, product descriptions, manufacturing, fulfilment, and delivery timeframes, as well as shipping charges. We do not accept cancellations or refunds, for reasons such as change of mind, failure to enter discount codes, or misunderstanding product information.

Cancellations While we aim to accommodate unforeseen circumstances, we typically do not accept cancellations. In rare cases where we approve a cancellation request, a 20% restocking fee applies. This fee covers various costs incurred due to the cancellation process.

General Information Please note that natural materials may vary in appearance, and handmade items possess unique characteristics. Imperfections and variations are part of the artisanal nature of our products, and we do not accept returns based on these attributes.

Faulty or Incorrect Items If you receive a faulty or incorrect item, contact us within 24 hours with relevant details and photos. We'll cover the return shipping costs and provide a replacement or credit note, depending on stock availability.

Non-Returnable Items Certain items, including candles, dried flowers, bed linen, hand & body products, and gift cards, are not eligible for return, refund or exchange.

Sale Items Sale or clearance items, as well as products from our 'Ex Display' section, are final sale and cannot be cancelled, returned, or refunded.

Furniture Furniture purchases are final and cannot be cancelled or refunded. 

Store Credit Store credit can be redeemed by entering the code at checkout. It's strictly redeemable for products only and cannot be used for shipping costs.

We strive to provide exceptional service and appreciate your understanding of our policies. If you have any questions or require further assistance, please don't hesitate to contact us.