Cancellations + Returns

Cancellations and Returns

At Sun Republic, we prioritize transparency and aim to provide you with high-quality products, However due to the nature of our small business, we generally do not accept cancellations or returns. Please review the following information regarding cancellations and returns before making a purchase:

Pre-Purchase Consideration We value quality and individual craftsmanship over mass production, and primarily operate on a pre-order model for most of our furniture collections to minimize our environmental impact. Before placing your order, ensure you've thoroughly read the product description and information provided on our website. Contact us with any questions or concerns you may have. 

Responsibility of the Customer It's the customer's responsibility to understand our order process, product descriptions, manufacturing, fulfilment, and delivery timeframes, as well as shipping charges. We do not accept cancellations, returns or refunds, for reasons such as 'change of mind, misunderstanding product information size, material or colour or failure to enter discount codes.

General Information Please note that natural materials may vary in appearance, and handmade items possess unique characteristics. Imperfections and variations in colour and size are part of the artisanal nature of our products, we do not consider these characteristics as faults and we do not accept returns based on these attributes.

Store Credit: Store credits issued do not expire and can be used for future purchases. Store credit can be redeemed by entering the code provided at checkout, and is strictly redeemable for products only and cannot be used for shipping costs.

Non-Returnable Items: Certain items, including sale or clearance products, custom orders, are not eligible for return or refund. This includes candles, dried flowers, bed linen, hand & body products, and gift cards. 

Furniture: Furniture purchases are final and cannot be cancelled or refunded. 

Cancellations:  

  • General Policy: We do not typically accept cancellations once an order has been placed.
  • Exceptions: In rare instances where a cancellation request is approved, a store credit will be issued, less a 20% restocking fee. 
  • Shipping Costs: Please note that shipping costs are non-refundable and will not be included in the store credit. 

Returns:

  • General Policy: Returns are generally not accepted unless an item is deemed faulty.
  • Faulty Items: If an item is clearly defective, please contact us within 24 hours of receiving your order with details and photos of the issue. We will cover the return shipping costs and provide a replacement or store credit, depending on stock availability.
  • Exceptions: In rare instances where a return request is approved, a store credit will be issued, less a 20% restocking fee. 
  • Shipping Costs: Please note that shipping costs are non-refundable and will not be included in the store credit.
  • Return Conditions: Approved returns must be in their original condition and packaging. Once returned items are received and inspected by our team, a store credit will be issued accordingly.
Additional Information:
 
What is a Restocking Fee? A restocking fee is a charge to cover various costs we incur when processing a return. These costs include:
  • Payment Processing Fees: Non-recoverable fees and charges from banks, credit cards and payment institutions like PayPal and Afterpay.
  • Inspection: Time and resources spent on inspecting returned items to ensure they meet our quality standards.
  • Repackaging: Costs involved in repackaging items so they can be resold.
  • Restocking: Administrative efforts required for the return, update inventory and handle the returned items.
  • Administrative Costs: General administrative tasks related to facilitate and processing the return.
  • Quality Control: Ensuring the returned items are in re-saleable condition.
  • Environmental Considerations: Proper disposal or recycling of packaging materials to minimize environmental impact.
  • Storage Costs: Managing the storage space for returned items until they are processed.
  • Employee Time: Compensation for the staff involved in managing the return process, including customer service representatives and warehouse personnel.
  • Shipping Costs Exclusion: When processing returns and issuing store credits, please note that the shipping costs incurred during the initial purchase, and the return shipping are not included. Store credits will cover the cost of the products only, excluding any shipping fees paid.
  • Why Shipping Costs Are Excluded: Shipping fees are paid directly to the shipping carrier and are non-refundable, meaning we cannot include them in store credits. These charges are separate from the product's purchase price and cover the transportation of goods from our warehouse to your location, and vice versa. Once these fees are paid to the carrier, they are non-refundable and cannot be reclaimed, even if an order is returned or cancelled. 

We appreciate your understanding and cooperation with our policies. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.