Cancellations + Returns

Cancellations and Returns

At Sun Republic, we value transparency and strive to provide you with high-quality, thoughtfully crafted products. Due to the nature of our small business and the care that goes into each item, we generally do not accept cancellations or returns. Please review the following details before making your purchase:

Pre-Purchase Considerations

Our collections are curated with sustainability and craftsmanship in mind, and many of our furniture pieces are available through pre-order to reduce our environmental impact. Before placing your order, please carefully review the product descriptions and information provided on our website. If you have any questions or require further clarification, we’re here to help—just reach out to us before finalizing your purchase.

Customer Responsibility

It is essential for our customers to fully understand the order process, including product descriptions, manufacturing timelines, fulfillment, and shipping fees. We do not accept cancellations or returns due to reasons like change of mind, failure to read product details or timelines, or forgetting to apply a discount code during checkout.

General Information

Please note that natural materials may have slight variations in appearance, and handmade items often feature unique characteristics. These qualities are part of the artisanal charm and are not considered faults. We do not accept returns based on these inherent features of our products.

Cancellations

General Policy

Once an order has been placed, we are unable to accept cancellations.

Returns

General Policy

For homewares (excluding furniture, floor stock, clearance items, and custom orders), if you change your mind, you may return the item within 7 days of purchase to Sun Republic, 3/136 Taren Point Road, TAREN POINT NSW 2229. The customer is responsible for the return of the product and the product must be in its original, unopened packaging and accompanied by proof of purchase. Eligible homewares include items such as cushions, throws, baskets, and wall hooks.

Return Conditions

All approved returns must be in their original condition and packaging. Once we receive and inspect the returned item, a refund, store credit or gift card will be issued, minus fees.

Restocking Fee

A 20% restocking fee covers various costs associated with processing returns, including:

  • Payment processing fees from banks and payment providers.
  • Inspection of the returned item to ensure it meets our quality standards.
  • Repackaging and administrative handling.
  • Environmental considerations for disposal or recycling of packaging materials.
  • Storage costs for returned items.
  • Employee time dedicated to the return process.

Shipping Costs Exclusion

Shipping fees for both the initial order and return are non-refundable. These costs are paid directly to the carrier and cannot be reclaimed once the order has been shipped. Store credits and gift cards will only apply to the product’s purchase price, excluding any shipping fees.

Refunds

Refunds, when applicable, will be processed back to the original payment method, less any fees and charges we have incurred. Please allow 5-7 business days for the refund to be reflected in your account (this timeframe may vary depending on your bank or the original payment provider). Store credits and gift cards are valid for 3 years from the date of issuance. After this period, any unused balance will be forfeited.

Store Credits & Gift Cards

Store credits and gift cards are valid for 3 years and can be applied to future purchases. To redeem, simply enter your unique code at checkout. Please note, store credits and gift cards are valid for product purchases only and cannot be applied to shipping fees.

Non-Returnable Items

Certain products, such as furniture, floor stock, sale and clearance items, pre-orders, made-to-order, and custom orders, are not eligible for cancellation, return or refund. Other non-returnable items include candles, dried flowers, bed linens, hand and body products, and gift cards.

Furniture Purchases

All furniture sales are final and cannot be canceled or refunded.

    If you have any questions or require further assistance, please don't hesitate to reach out to our customer service team via hello@sunrepublic.com.au. We appreciate your understanding and cooperation with our policies.