Cancellations & Returns
At Sun Republic, we want you to love every piece you bring into your home. We carefully curate furniture and homewares created from natural materials, many of which are handcrafted by skilled artisans. Each piece is unique, and variations in colour, grain, texture, markings and finish are part of the natural beauty and character of these materials.
Our Cancellations & Returns Policy has been created to provide a transparent and fair experience while recognising the craftsmanship, small-batch production and care behind our collections.
This policy applies alongside your rights under the Australian Consumer Law (ACL).
Australian Consumer Law
Nothing within this policy limits, excludes or replaces your rights under the Australian Consumer Law.
If an item is faulty, damaged, incorrectly described, or does not meet consumer guarantees under Australian Consumer Law, please contact us as soon as possible. We will work with you to assess the issue and provide an appropriate resolution in accordance with your consumer rights.
Natural Materials & Handmade Characteristics
Many Sun Republic pieces are crafted from natural materials including solid timber, teak, American oak, rattan, cane, stone and other organic materials.
Due to the nature of these materials, variations in:
- colour
- timber grain
- knots and markings
- texture
- stone veining
- woven patterns
- finish and patina
are expected and contribute to the individuality and beauty of each piece.
These characteristics are not considered faults and are not grounds for a change-of-mind return.
No two handcrafted pieces will ever be exactly the same, making your furniture truly unique.
1. Order Cancellations
Many of our pieces are carefully selected, allocated, prepared and arranged for delivery shortly after purchase. For this reason, orders are generally considered final once confirmed.
Pre-Order & Custom-Made Items
Due to their individual production requirements, pre-order, custom-made and made-to-order items cannot be cancelled, changed or modified once production or material sourcing has commenced.
In-Stock Items
Cancellation requests for in-stock items must be submitted in writing to:
within 48 hours of purchase.
If your order has not yet been prepared, packaged or booked for dispatch, your order may be cancelled and a store credit issued.
If your order has already been packaged or booked for dispatch, a 10% administration fee will apply and will be deducted from your store credit.
2. Change-of-Mind Returns
We understand that sometimes a piece may look different once styled within your own home. For this reason, Sun Republic offers a 7-day change-of-mind return policy for eligible items.
Approved returns will be issued as a Sun Republic store credit valid for 12 months.
Return Request Timeframe
Return requests must be submitted in writing to:
within 7 days of receiving your order.
All returns must be approved by Sun Republic prior to being returned. Returns sent without prior approval may not be accepted.
Condition of Returned Items
To be eligible for a change-of-mind return, items must be:
- Completely unused
- In original, as-new and resaleable condition
- Free from marks, damage, stains or signs of use
- Securely packaged in the original packaging and boxes
Items that have been assembled, installed, modified or altered after delivery cannot be accepted for change-of-mind return.
Items returned without original packaging or in a condition that cannot be resold will not be accepted.
Restocking Fee
Approved change-of-mind returns incur a 20% restocking fee.
This covers handling, inspection, administration, repackaging and preparation for resale.
The restocking fee will be deducted from your final store credit.
Return Freight & Costs
Homewares & Smaller Items
Customers are responsible for arranging and covering return shipping costs back to our warehouse.
Original shipping charges are non-refundable.
Furniture & Large Items
For approved furniture returns, Sun Republic will arrange return freight on your behalf.
Customers are responsible for:
- Securely repackaging the item in its original packaging
- Providing a suitable collection date
- Ensuring the item is ready and accessible for collection
The following costs will be deducted from your final store credit:
- Return freight costs
- Original delivery charges
- Applicable restocking fee
Missed Collection Fee (Furniture Only)
If a courier collection has been arranged and cannot be completed due to:
- the item not being ready
- no one being available
- access issues
- incorrect collection information
a minimum $75 missed collection fee per attempt will apply and be deducted from your store credit.
3. Change-of-Mind Return Exclusions
Due to the unique nature, craftsmanship and production process of certain pieces, we are unable to accept change-of-mind returns on:
- Pre-order, custom-made or made-to-order furniture and lighting
- Sale, clearance or ex-display items
- One-of-a-kind artisan and vintage pieces
- Bedding
- Floor mats, rugs and runners
- Candles, perfumes, room sprays and diffusers
- Items that have been assembled, used, installed, modified or altered after delivery
Delivery Inspection
We recommend inspecting your order upon delivery.
Any concerns relating to:
- freight damage
- missing components
- incorrect items received
should be reported to Sun Republic within 48 hours of delivery, including photographs where applicable.
This allows us to work quickly with our delivery partners and resolve any issues efficiently.
Contact Us
For all returns, cancellations or product concerns, please contact:
Sun Republic
Email: hello@sunrepublic.com.au
All returns must receive written approval before being arranged.
Thank you for supporting our small Australian business and choosing thoughtfully designed, handcrafted pieces created to bring warmth, character and timeless style into your home.