Cancellations & Returns

At Sun Republic, we want your experience to be seamless and transparent. Because many of our pieces are handcrafted and ethically sourced, our returns and cancellations policy reflects both Australian Consumer Law and our commitment to small-batch, artisan production.

Please read this policy carefully before placing your order.

Before You Buy

Our furniture and homewares are handcrafted using natural materials. Slight variations in colour, grain, texture, shape, or finish are part of the charm of artisan pieces. These perfectly imperfect variations are normal characteristics of artisanal production and are not considered faults.

Order Cancellations

Once an order is placed, it is generally final and cannot be cancelled.

This is because many items are:

  • Pre-ordered
  • Made-to-order
  • Reserved with our artisan makers
  • Immediately allocated and prepared for dispatch

In exceptional circumstances where a cancellation is approved, a 20% cancellation fee will apply. This fee covers payment processing, administration, and handling costs incurred.

Please ensure all order details, product selections, and your delivery address are correct before completing checkout.

Pre-Order, Custom & Made-to-Order Items

  • All pre-order, made-to-order, and custom pieces are final sale once production begins.
  • Lead times are estimates:
  • Pre-Order:8-12 weeks
  • Made-to-Order: 20-24 weeks
  • Delays can occur due to freight, weather, or production logistics.

Non-Returnable Items

For hygiene, safety, or artisan reasons, the following cannot be returned or refunded:

  • Gift cards, Sale/Clearance items, one-of-a-kind artisan pieces
  • Candles, room sprays, diffusers, perfumes
  • Bedding, floor mats, rugs, runners
  • Pre-ordered, made-to-order, or custom furniture & lighting

Change-of-Mind Returns

While we do not typically accept change-of-mind returns, requests are considered case-by-case.

If approved:

  • Return must be within 7 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Return shipping is your responsibility
  • A store credit will be issued, minus shipping and processing fees

Restocking Fee

All approved cancellations and returns incur a 20% restocking fee to cover:

  • Merchant payment processing fees
  • Repackaging
  • Administrative and handling costs
  • Quality inspection

Refunds & Store Credits

  • Store credits are valid for 12 months for future purchases (shipping excluded).
  • Refunds (if approved) are issued to the original payment method, minus shipping and processing fees.
  • Shipping costs are non-refundable, as they are paid directly to third-party carriers.

Return Address

Sun Republic
3/136 Taren Point Road, Taren Point NSW 2229

Need Help?

We’re here to support you before, during, and after your purchase.
Email: hello@sunrepublic.com.au

Thank you for supporting our small Australian business, and for choosing ethical, sustainable, handcrafted design for your home.