Cancellations & Returns

At Sun Republic, we aim to make your purchase seamless, transparent, and compliant. Due to many of our pieces being handcrafted using natural materials, our policy reflects both our commitment to small-batch, artisan production and Australian Consumer Law (ACL).

Before You Buy
Handcrafted furniture and décor may show slight variations in colour, grain, texture, shape, or finish. These natural artisanal characteristics are not faults.

Order Cancellations
Orders are generally final due to:

  • Pre-order or made-to-order production
  • Artisan allocation and preparation for dispatch

Exceptional cancellations may incur a 20% fee to cover administration and processing. Verify all details before checkout.

Pre-Order, Made-to-Order & Custom Items

  • Final sale once production begins
  • Estimated lead times: Pre-order 8–12 weeks, Made-to-order 20–24 weeks
  • Delays may occur due to freight, weather, or production logistics

Non-Returnable Items

  • Sale/Clearance items
  • One-of-a-kind artisan pieces
  • Candles, room sprays, diffusers
  • Bedding, floor mats, rugs, runners
  • Pre-ordered or made-to-order furniture & lighting

Change-of-Mind Returns
Requests considered case-by-case. If approved:

  • Return within 7 days of delivery
  • Items must be unused, unopened, in original packaging
  • Return shipping is the customer’s responsibility
  • Store credit issued, minus shipping and processing fees

Restocking Fee
All approved returns/cancellations incur a 20% fee for payment processing, repackaging, handling, and quality inspection.

Refunds & Store Credits

  • Store credits valid 12 months (shipping excluded)
  • Refunds issued to original payment method, minus shipping & processing fees
  • Shipping fees are non-refundable

Return Address
Sun Republic
3/136 Taren Point Road, Taren Point NSW 2229

Need Help?
Email: hello@sunrepublic.com.au

Thank you for supporting our small Australian business and choosing sustainable, ethical, handcrafted design for your home.