Cancellations & Returns

Sun Republic Cancellations & Returns Policy

At Sun Republic, we are committed to providing our customers with high-quality, thoughtfully designed home décor and furniture. We value transparency and craftsmanship, and as a small business, we strive to ensure that every product meets the highest standards. Due to the handcrafted nature of many of our items, and to maintain our sustainability efforts, we have specific guidelines for cancellations and returns. Please review our policy carefully before making your purchase.

Pre-Purchase Considerations

Our collections are curated with sustainability and craftsmanship in mind, with many furniture pieces available through pre-order to reduce environmental impact. Before placing your order, please review product descriptions, specifications, and timelines carefully. If you have any questions or need clarification, we are here to assist you—please contact us before completing your purchase.

Customer Responsibility

We ask all customers to note and be fully aware of the product details, such as unique artisan craftsmanship, handmade nature, natural materials, lead times, shipping fees, and the order process. We do not accept cancellations or returns due to reasons such as:

• Change of mind
• Failure to read product descriptions, timelines, or conditions
• Forgetting to apply a discount code

Please note that artisan made products and products made from natural materials may exhibit slight variations in size, texture, grain, or colour, and handmade items often feature unique, artisanal characteristics. These are not considered defects or faults, but part of the unique charm of handmade, natural goods. We do not accept returns based on these inherent features. 

Cancellations Policy

Once an order is placed, cancellations are not permitted, as many of our items are made-to-order. We recommend that you confirm all details and product information before submitting your order to avoid any misunderstandings.

Returns Policy

We strive to ensure you are satisfied with your purchase. However, our return policy varies depending on the type of product.

Homewares (Excluding Furniture) 

For homewares (excluding furniture, floor stock, clearance/sale items, custom-made orders, and artisan one-of-a-kind pieces), if you change your mind, you may return the item within 7 days of purchase. The following conditions apply:

• Return location: Sun Republic, 3/136 Taren Point Road, Taren Point NSW 2229.
• Customer responsibility: The customer is responsible for returning the item in its original condition and packaging, and providing proof of purchase.

All returns must meet the following conditions:

• The product must be in its original packaging and original condition.
• Once we receive and inspect the item, you will be eligible for a refund, store credit, or gift card, minus applicable fees.

Shipping Costs Are Non-Refundable

Please note that shipping fees are non-refundable as these charges are paid directly to third-party freight companies, couriers, or Australia Post for the delivery service. These costs are outside of Sun Republic's control and cannot be reclaimed once the service has been provided.

Any refunds, store credits, or gift cards issued will be for the purchase price of the item only, less any applicable restocking fees and payment method charges. Refunds and credits will not include any shipping costs incurred for either the delivery or return of the item.

Restocking Fee

A 20% restocking fee applies to all approved returns. This fee covers:

• Payment processing costs
• Inspection and quality assurance
• Repackaging and handling
• Storage and environmental considerations
• Employee time and return administration

Store Credits & Gift Cards

• Valid for 12 months
• Can be applied to future purchases (excluding shipping fees)
• To redeem, enter your unique code at checkout.

Furniture 7 Day Return Policy

Sun Republic offers a 7-day return policy for non-commercial/trade purchases of furniture made through our website or studio, excluding sale/clearance items, made-to-order, and custom-made pieces. This policy applies to customers who are not satisfied with the quality of their furniture.

Eligibility for Furniture Returns

• Non-commercial/trade purchases only
• Exclusions: Sale/clearance items, made-to-order, custom-made pieces
• Return requests must be submitted within 7 days of receiving the item

How to Request a Return

• Email accounts@sunrepublic.com.au with your order number and reason for return within 7 days of delivery.
• Please attach photos, description and reason for the return.
• Sun Republic will arrange for the return and collection of the item.

To qualify:

• The return request is made within 7 days of receiving the item.
• The item is returned in its original packaging and original boxes, undamaged and in an as-new, resalable condition.
• The item must be undamaged, with No visible signs of wear or damage from use.

Furniture Return Process

• Sun Republic will organize the collection of the item.
• You must securely repackage the item in its original box and provide a confirmed collection date.
• Damaged items due to insufficient packaging: Any items returned without the original packaging or damaged due to insufficient packaging during the return process will not be refunded.
• Customer’s responsibility: It is the customer’s responsibility to ensure the item is securely packaged in the original box to prevent damage during transit.
• Futile pick-up fee: If the driver is unable to collect the item due to reasons beyond their control, a $150 futile pick-up fee will apply, which may be deducted from your refund.
• If the item does not meet these conditions (e.g., the original packaging is missing or damaged), the return will not be accepted, and a refund will not be issued.

Refund Process

• Refunds will be issued for the purchase price of the item only, excluding delivery and shipping fees.
• Refunds will be processed within 10 business days of receiving the returned item in its original resalable condition.
• Shipping fees for both delivery and return are non-refundable.

Refunds

Refunds, where applicable, will be processed back to the original payment method, within 10 business days, less any fees incurred. Please allow 5-7 business days for refunds to appear in your account. Store credits and gift cards are valid for 12 months from the date of issue.

Shipping fees for both the initial purchase and return shipping are non-refundable. Refunds, store credits, and gift cards apply to the product purchase price only, excluding any shipping and merchant fees.

For any further questions or assistance, please contact us at hello@sunrepublic.com.au.

We appreciate your understanding and support of our small business. Thank you for choosing Sun Republic!