Cancellations & Returns

At Sun Republic, we want you to love your pieces, and we aim to make your purchase seamless and transparent. Because many of our items are handcrafted by artisans using natural materials, slight variations in colour, grain, texture, or finish are normal, beautiful characteristics of raw materials—not faults.

Our policy reflects our commitment to small-batch, artisan production while remaining fair, transparent, and fully compliant with the Australian Consumer Law (ACL).

1. Order Cancellations

Because we quickly allocate artisan materials and prepare items for dispatch, orders are generally final.

Pre-Order & Custom Items: These cannot be cancelled, changed, or modified once production or material sourcing has begun.

Standard Stock Items: Cancellation requests can be made directly to hello@sunrepublic.com.au within 48 hours of purchase. Cancellations made before an item has been packaged and booked for dispatch will be cancelled an a store credit raised. If your item has already been packaged and booked for dispatch, a 10% administrative fee will apply and be deducted from your store credit.

2. 7-Day Change-of-Mind Returns

We offer a 7-day change-of-mind return policy for a store credit (valid for 12 months) if you are not fully satisfied with the look or feel of your item.

The Window: You must request your return in writing to hello@sunrepublic.com.au within 7 days of receiving your goods.

Condition of Goods: To be eligible, items must be completely unused, in original as-new/re-sellable condition, and packed securely in their original packaging and boxes. Goods returned damaged or without their original packaging will not be accepted.

Restocking Fee: All approved change-of-mind returns incur a 20% restocking fee.

How Return Shipping Works:

For Homewares & Small Décor: The customer is responsible for organizing and paying for return shipping back to our warehouse. Original shipping charges are non-refundable.

For Furniture & Large Items: Sun Republic will organise the return freight courier on your behalf. The customer must package the goods up in the original packaging and provide a date to Sun Republic to organise the pickup from them. The cost of this return freight, plus the original delivery charges, will be deducted from your final store credit.

Futile Pick-up Fee (Furniture Only): If our courier attempts a collection on your confirmed date and is unable to pick up the goods (e.g., no one is home or the item isn't ready), a minimum $75 futile pick-up fee will apply per attempt and will be deducted from your final credit.

Restocking Fee: All approved change-of-mind returns incur a 20% restocking fee.

3. Change-of-Mind Exclusions

We strictly do not accept change-of-mind cancellation or return requests on the following items:

  • Pre-ordered, custom-made, or made-to-order items, furniture, and lighting
  • Sale, clearance, or ex-display items
  • One-of-a-kind artisan pieces
  • Bedding, floor mats, rugs, runners, candles, room sprays, and diffusers

Return Address

Sun Republic

3/136 Taren Point Road, Taren Point NSW 2229

Contact: hello@sunrepublic.com.au

Thank you for supporting our small Australian business and choosing sustainable, ethical, handcrafted design for your home.