Cancellations & Returns

Please take a moment to review the following policy before placing your order.

We are committed to acting fairly, reasonably, and in accordance with Australian Consumer Law (ACL). This policy outlines your rights and responsibilities, as well as our processes for cancellations, returns, and faults.

Before You Buy

Many of our pieces are handcrafted using natural materials. Variations in colour, grain, texture, shape, or finish are normal characteristics of artisanal production and are not considered faults.

We kindly ask that you:

  • Carefully read all product descriptions, images, and dimensions
  • Check lead times, pre-order information, and delivery timeframes
  • Double-check measurements and access points (doorways, staircases, lifts)
  • Contact us with any questions, our team is always happy to assist

Order Cancellations

Once an order is placed, it is generally final and cannot be cancelled.

This is because many items are:

  • Pre-ordered
  • Made-to-order
  • Reserved with our artisan makers
  • Immediately allocated and prepared for dispatch

In exceptional circumstances where a cancellation is approved, a 20% cancellation fee will apply. This fee covers payment processing, administration, and handling costs incurred.

Please ensure all order details, product selections, and your delivery address are correct before completing checkout.

Pre-Order, Custom & Made-to-Order Items

All pre-order, custom, and made-to-order purchases are final sale and are not eligible for cancellation, return, exchange, or refund.

These pieces are either handcrafted specifically for you or secured in advance with our makers. Production and shipping timeframes are estimates only and occasional delays may occur. We appreciate your understanding and patience

Faulty Items

All products are quality checked before leaving our warehouse. If you believe your item has a manufacturing fault, please contact us as soon as possible after receiving or noticing the issue.

To lodge a claim:

  • Email hello@sunrepublic.com.au
  • Include photos, a description of the fault, and your order number

We may request the item be returned for assessment. Return shipping is covered only if the item is confirmed to be faulty.

If a fault is confirmed, we will offer:

  • A replacement (if available), or
  • A store credit, or
  • A refund only where a replacement cannot be provided

For transit damage, please refer to our Parcel Transit Damage  

Non-Returnable Items

For hygiene, safety, and artisan reasons, the following items are non-returnable and non-refundable:

  • Gift Cards
  • Sale & clearance items
  • Artisan one-of-a-kind pieces
  • Dried florals
  • Bath & body products (soaps, oils)
  • Candles, room sprays, diffusers & perfumes
  • Bedding
  • Floor mats, rugs & runners
  • Furniture & lighting — pre-ordered, custom, or made-to-order pieces

Change-of-Mind Returns

We understand that sometimes customers change their mind or an item may not suit your space. While we do not typically accept returns for change-of-mind, we're happy to assess requests on a case-by-case basis.

To request a return, email: hello@sunrepublic.com.au

Please include:

  • The reason for the request
  • Photos of the unopened boxes/items as received

If approved, the return must meet the following conditions:

  • Returned within 7 days of delivery
  • Unused, unopened, and in original packaging
  • In the same condition as received
  • Return shipping is the customer’s responsibility

Once received and inspected, a store credit will be issued (less shipping charges and processing fees).

Restocking Fee

All approved cancellations and returns incur a 20% restocking fee, covering:

  • Merchant payment processing fees
  • Repackaging
  • Administrative and handling costs
  • Quality inspection

Refunds & Store Credits

  • Store credits are valid for 12 months and may be used for future purchases (excluding shipping).
  • Refunds (where approved) are issued to the original payment method, minus shipping and processing fees.
  • Shipping costs are non-refundable, as they are paid directly to third-party carriers.

Return Address

Sun Republic
3/136 Taren Point Road
Taren Point NSW 2229
Monday–Friday, 9:30am–3:30pm

Need Assistance?

We’re here to help with any pre-purchase questions or post-purchase support.
Email us anytime at hello@sunrepublic.com.au

Thank you for supporting our small business and for choosing ethical, sustainable, handcrafted design for your home.